Turn complaint patterns
into clear action.
Find new patterns. Build a clear case for action.
Praful Mainker leads the work. Let the records reveal patterns beyond known labels. Use his risk and compliance experience to test what they mean and plan the next step.
Safe use of AI.
Complaints Program Maturity Assessment
Are complaints helping you find risks and act on them?
Review how your program captures complaints, finds patterns and checks whether fixes work. Identify gaps and choose what to improve next.
Get a maturity rating and suggested actions based on your answers.
Assess your programOpens the assessment site. Name, company and business email are required.
A self-assessment to guide review. It is not a regulator’s rating.
A report should help the team act.
In his work with financial firms, Praful saw a recurring gap. Complaint reports gave teams labels and counts. Staff still had to work out what the patterns meant and what to do next.
FairBorrow™.Ai brings those steps closer together. The aim is to link a pattern to the facts, the risk and a clear next action. The product is new. The work that shaped it spans risk, compliance and operations.
Read the story and experienceThe complaints product brings patterns and risk reviews together. Praful adds knowledge of rules, data and how financial firms work.
Start with the question your team needs to answer. Agree which records to review, how to test the findings and what the work should help decide.
Explore the complaints approachWork that shaped the approach.
Examples from Praful’s prior roles. These show his experience, rather than results from the new product.
Look beyond the labels.
Changed how teams used complaint data to find concerns in marketing and small-business lending.
See the work Regulatory changeMake change work in practice.
Led changes to mortgage servicing processes, with clear reporting and ways to raise concerns to leaders.
See the workKey Users
See who can use the findings.
ExploreComplaints
Use complaint patterns to find risks and plan what to do.
ExplorePractical Applications
See how the approach can help with day-to-day work.
ExploreWhat would help your program improve?
Discuss your priorities and possible next steps with Praful Mainker.